RezLive - B2B Travel Agent Mobile Platform
About The Project
- Industry
- Region
- Client since
- Travel
- Dubai / India
- 2024
RezLive set out to give its B2B travel agents a complete mobile-first experience that covers the full daily workflow—secure access, profile and sub-user management, realtime booking visibility and actions, and an end-to-end hotel discovery and booking journey with advanced search, filters, comparison, passenger validation, payments, and notifications. To further streamline operations and reduce dependency on desktop, the app also brings RezVault wallet capabilities to mobile, enabling agents to manage balances, top-ups, bonuses, statements, Money Box (India), and voucher payments directly within the booking flow.
Solution Offered
Sufalam Sufalam Technologies designed and delivered a unified RezLive B2B mobile solution that digitizes the complete agent workflow—secure authentication, profile and sub-user controls, real-time booking dashboards, and actionable booking management—along with a full hotel search-to-booking experience featuring advanced filters, hotel pinning/comparison, passenger validation, and integrated payment redirections. In parallel, we enabled end-to-end RezVault wallet functionality within the same app, allowing agents to view balances, perform top-ups with bonus logic, access statements, use Money Box (India), and complete voucher payments with real-time validations and push notifications—ensuring agents can manage bookings and payments seamlessly from anywhere.
Key Features
- End-to-end fraud protection with Fingerprint.com across login risk checks, bot/abuse prevention, account takeover protection, and payment/wallet fraud detection.
- Secure agent access & account protection with OTP, optional PIN-based quick login, and optional multi-factor authentication.
- Agent profile & sub-user management including role-based booking visibility and action restrictions.
- Action-driven booking dashboard showing bookings, RezVault balance, utilized credit, and key account indicators.
- Booking operations on mobile with search/filter, booking detail view, modify/cancel (with policy visibility), amendment requests, and voucher generation.
- Calendar-based booking tracking for upcoming travel timelines, deadlines, and confirmations.
- End-to-end hotel search to booking with destination/geo search, room/pax configurations, rate type, deals, markup, currency, and nationality controls.
- Advanced results management via list/map view, pinning single/multiple hotels, and extensive filters (price, rating, location/POI, board basis, chain, property type, etc.).
- Hotel details & room comparison including room filters (breakfast/cancellation/transfer), compare flow, quote creation, and shareable details.
- Passenger entry & booking validation with a controlled 10-minute session timeout to avoid stale pricing and incomplete bookings.
- Integrated payments & alerts with Payfort/CCAvenue redirection, push notifications, and an in-app notifications list with read/unread status.
- RezVault wallet on mobile including balance view, top-ups (slabs + custom), bonus logic, terms acceptance, real-time status updates, and transaction tagging.
- Money Box maturity/claim workflow , threshold enforcement, and guided top-up redirection.
- Statements & reconciliation views for top-ups, bonuses, Money Box, and offlinepayment requests with date/status filters.
- Voucher payments via RezVault with real-time balance validation, wallet deduction, voucher generation, and booking confirmation notifications.
Benefits
- Agents can manage the full booking lifecycle on mobile, reducing dependency on desktop and improving operational speed.
- Faster decision-making and conversions through map/list results, pinning, comparisons, and quick quote/share flows.
- Reduced booking errors and pricing disputes using controlled session timeouts, validations, and confirmation checkpoints.
- Improved payment convenience and wallet adoption via seamless RezVault topups, bonus visibility, and voucher payments inside the booking journey
- Better governance for agencies with sub-user rights, controlled visibility, and action restrictions for main-agent bookings.
- Real-time communication and responsiveness through push notifications, balance updates, booking updates, and a centralized notification inbox.
Technologies
Swift
Kotlin
