Developing an Intuitive Mobile App To Enhance the Service Proposition for A Security Company
About The Project
- Industry
- Region
- Client since
- Automation
- India
- 2018
A leading security company that offers cutting-edge security solutions including modern surveillance products, sensors and devices was looking to create next-gen solution for end-customers. With a progressive client base across several regions in Gujarat, the company is a renowned security solutions provider for home and office spaces.
The client was looking to develop a mobile app that would help its customers achieve a higher sense of security, even while being away from their home or office.
Solution Offered
A cross-platform mobile application was developed that would communicate with several devices at a single time at various locations within a premises. A mobile app user can login via the app, add new devices, turn on/turn off devices or raise a service request, in minutes.
The mobile app increased customer engagement and delight owing to prompt service delivery and better control in the hands of end-user.
Objective
- Building a solution for end-users that would help him/her control all the devices.
- Giving users the power to monitor surveillance data on-the-go.
Key Features
- Cross-platform mobile app compatible with Android & iOS devices
- Intuitive dashboard with the option to lock/unlock, set status, send service requests, etc.
- New security device addition by entering device name, number and password
- Zone attribution for controlling all the devices in an area
- Raising service request directly to the company by entering contact details
Solution Benefits
The mobile app helped the company in enchancingcustomer delight and provide better security surveillance services to end-customers owing to real-time control and monitoring.
Tools Technologies Used
Various tools and technologies are employed in developing applications, enabling efficient workflows and enhanced user experiences.
Xcode
Swift 3
Android Studio
